Microsoft Copilot for tourism and hospitality
Tourism and hospitality groups on Microsoft 365 use Copilot to manage the admin load of seasonal operations and multiple sites.
- Share of NZ employees
- 9.2%about 226,000 people, Feb 2025
- Highest local share
- 64%Hanmer Springs, Canterbury
- Highest region
- 16%West Coast, 2,350 employees
Where we start
Tourism and hospitality groups on Microsoft 365 use Copilot to manage the admin load of seasonal operations and multiple sites.
Operations reporting
Ask Excel for occupancy, revenue or labour trends across sites and seasons.
Staff communication
Draft rosters, briefings and training material in Word and Teams.
Guest correspondence
Summarise complaint threads and draft replies in Outlook that reflect your policy.
Take care: Check safety, allergen and pricing details yourself before guests see them.
Where the jobs are
Tourism and hospitality accounts for 9.2% of paid employees in New Zealand. These are the towns and regions where its share is highest. Towns need at least 400 employees to be ranked.
Towns with the highest share of jobs in tourism and hospitality
| Town | Chart | Share | NZ |
|---|---|---|---|
| Hanmer Springs | 64.3% | 9.2% | |
| Paihia | 52.9% | 9.2% | |
| Te Ānau | 43.0% | 9.2% | |
| Ngongotahā | 42.5% | 9.2% | |
| Waihī Beach-Bowentown | 41.7% | 9.2% | |
| Twizel | 36.9% | 9.2% | |
| Ōhakune | 31.7% | 9.2% | |
| Raglan | 30.7% | 9.2% | |
| Queenstown | 29.7% | 9.2% | |
| Arrowtown | 29.3% | 9.2% |
Share of paid employees at business locations in the town. The tick marks the national share.
Source: Stats NZ, Business Demography Statistics, February 2020 and 2025.
By region
| Region | Chart | Share | NZ |
|---|---|---|---|
| West Coast | 15.6% | 9.2% | |
| Otago | 14.4% | 9.2% | |
| Nelson | 11.9% | 9.2% | |
| Tasman | 10.1% | 9.2% | |
| Bay of Plenty | 9.5% | 9.2% | |
| Waikato | 9.2% | 9.2% | |
| Canterbury | 9.1% | 9.2% | |
| Southland | 9.1% | 9.2% | |
| Wellington | 9.0% | 9.2% | |
| Northland | 9.0% | 9.2% | |
| Auckland | 8.8% | 9.2% | |
| Taranaki | 8.7% | 9.2% | |
| Marlborough | 8.6% | 9.2% | |
| Manawatū-Whanganui | 7.7% | 9.2% | |
| Hawke's Bay | 7.3% | 9.2% | |
| Gisborne | 6.6% | 9.2% |
Source: Stats NZ, Business Demography Statistics, February 2020 and 2025.
Courses
1Introductory
Microsoft 365 Copilot foundations
Hands-on Copilot across Outlook, Teams, Word, Excel and PowerPoint, using your own everyday tasks.
2Organisation
Copilot rollout and readiness
Plan a Copilot rollout that pays for its licences: permissions hygiene, sensitivity labels, pilot groups, champions and adoption measurement.
3Advanced
Copilot Studio agents and advanced Excel
Build agents in Copilot Studio over your own content and processes, automate the actions with Power Automate, and get more from Copilot in Excel.
Other industries
Questions
Is Microsoft Copilot safe to use in tourism and hospitality?
With the right plan and rules, yes for most tasks. Check safety, allergen and pricing details yourself before guests see them.
Can training use our own tourism and hospitality examples?
Yes. We ask for a few real, non-sensitive examples beforehand, or anonymised versions, and build the exercises around them.
Train your tourism and hospitality team
- ScopeHeadcount, sites, Microsoft 365 plan and licences, and the teams you want to start with.
- PlanWe propose a course, a pilot group and a format, and agree the files and meetings to use.
- TrainOn-site or over Teams, in Outlook, Word, Excel and Teams, with your own work.
- In person
- Remote
- Half-day workshop
- Full-day workshop
- Team rollout
Independent training by TheColab. Not affiliated with Microsoft.
Enquire
Tell us about your team. We reply by email with a suggested course and format.